Wind blows is the beginning of your success.

The customer shopping time, most do not like is to feel the pressure! This pressure comes from the familiar unfamiliar environment; product quality, price uncertainty; clerk strong marketing ... these will make the customer feel pressure in the shopping process can not be in a relaxed mood to go carefully The selection of products they truly Italian.

In this state of mind, but also led to some customer shopping prefer first shop around, trying to preliminary look at the products about price and style. This shopping psychology, does not like to be disturbed as a shop owner operators must know a thing.

When the door of the customer who, as a good clerk, must indeed do the police facial proportions. Cordial greeting, he asked the customer what needs local services, which is the most basic etiquette, then you end depending on the customer's reaction and then decide our retreat.

If the customer is straightforward to tell you what he needs when, when to do everything for him to do the most perfect service. If the customer answer you want to take a look at the shop around the product should also ask him to visit freely if you have any need, can always tell. At this time, the clerk should no longer immediately behind the customer, but to leave and keep a wary attitude when the customer intention stores to be able to ask questions very quickly to his side to make his instructions.

Its doing product commentary when the customer needs the clerk, do not let the store staff surrounded them and rushes to sell products to customers, a clerk for a customer to do the commentary in the customer's psychological feeling each other in The deal on the basis of equality. Transaction process as a small negotiating session, the majority of negotiations peer factors or the number of customers, let customers have taken advantage of the sense of security inside the heart, if the clerk is also to participate in the deal process, not only will make the customer feel momentum is not so strong and feel fear in the subconscious mind, let him produce a seemingly not have to buy pressure, he was overwhelmed from all sides of the oppressive, fled the scene, naturally The deal fell through.

A good clerk, able to calmly deal with the ability of the customer to a number of door unless really can not at the same time counterparts customer 11 answered in detail before the other clerk to help to cultivate. Otherwise, the clerk of the store several around vigorously marketing a customer. Do not allow this to happen!

Customers to shop, we should naturally got up to greet customers, cordial and asked what do you want customers we kind of attitude, and gradually will soon release his already strained self-defense psychology.

After a burst of warm conversation, the customer told you he would like to buy products style, and you have a preliminary understanding of who the customer is expected to purchase the product type and amount of, when the two sides have reached a consensus, if the deal because something must be temporarily by another clerk to take over and continue to complete the transaction, and the customer usually deal transactions will become very low probability. New reception staff and customers, for each other's needs must be re-started to build; customer purchase intention has not been very firm case, may cause the heart to go to other stores to compare the idea and took the opportunity to leave.

If something is really urgent, there are factors that you have to leave, with the approval of the customer's consent to change another clerk for his services, and should you just who the customer (did promise to introduce the over products, product prices), tell to succeed your staff, unless a last resort, or otherwise not easily replace the receptionist, so update loss and customer with mobility, both for the subject and object no good.